Privacy Policy

1. Who We Are

Eíre Consultants and Family Clinic ("ECFC", "we", "us", "our") is a medical practice located at 108 Lower Main Street, Letterkenny, Co. Donegal, Ireland. Our website is ecfc.ie. We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and Irish data protection law.

2. What Data We Collect

When you use our online booking form or contact form, we may collect: your full name, email address, phone number, date of birth, consultation type, and any medical notes you choose to provide. We also collect standard website usage data (e.g. pages visited, browser type) through cookies.

3. How We Use Your Data

We use your personal data to: process and confirm appointment bookings; send you booking confirmation emails; respond to your enquiries; and improve our website and services. We do not use your data for marketing without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the basis of: (a) contract — to fulfil our appointment booking service; (b) legitimate interests — to operate and improve our clinic; and (c) consent — where you have explicitly agreed to optional communications.

5. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. Your data may be shared with: our email service provider (Microsoft 365) solely for the purpose of sending booking confirmations; and Vercel Inc. (our website hosting provider) under appropriate data processing agreements.

6. Data Retention

Appointment booking data is retained for 12 months from the date of the appointment. Contact form enquiries are retained for 6 months. You may request deletion of your data at any time by contacting us.

7. Your Rights

Under GDPR, you have the right to: access your personal data; correct inaccurate data; request deletion of your data; object to processing; and data portability. To exercise any of these rights, please contact us at info@ecfc.ie.

8. Cookies

Our website uses essential cookies to function properly, and analytics cookies to understand how visitors use our site. You can accept or decline non-essential cookies via the cookie banner when you first visit our site. Essential cookies cannot be disabled as they are required for the website to operate.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our website is served over HTTPS with SSL encryption.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: info@ecfc.ie or by post at: Eíre Consultants and Family Clinic, 108 Lower Main Street, Letterkenny, Co. Donegal, Ireland. You also have the right to lodge a complaint with the Data Protection Commission Ireland at dataprotection.ie.

For any data protection queries: info@ecfc.ie